Prince Nwafor

Seasoned Customer Experience professional, Certified Facilitator, Training and Quality
Senior Manager with over 14 years of experience in the customer success domain covering
Nigeria, Ghana Zambia, Liberia and South Sudan for iSON Xperiences with Airtel Ng,
MTN (Nigeria Ghana Liberia), AirtelTigo (Ghana) M-Kopa, Green Africa Airline,
Vezeeta, Union Bank, GTBank, AIICO Insurance, and D.light Solar.
A tenacious problem-solver and an expert in identifying needs, developing and
implementing customer service, training and quality management solutions.
Keen to deploy talent and skills in environments that are both challenging and dynamic.
I aspire to grow quickly and become an asset in any environment I find myself.
Constantly seeking improvement opportunities and implementing continuous
improvement initiatives. Setting high goals, able to deliver high-value results and still take
on additional responsibilities.
My passion is to help unleash the excellence in people, I apply myself to Operational
excellence, Customer satisfaction, training and training management, people and skill
development, coaching and mentoring colleagues.
Analytical, business-minded Manager with extensive experience and vast knowledge of
process improvement possibilities ranging from continuous improvement and Six Sigma. A
certified ISO internal auditor in Quality management systems and auditing of ISO
9001:2015, ISO 27001:2013 and 2020 Business Continuity Management System (ISO
22301:2012 Standard)