uzair iqrar
- Karachi, Pakistan
- February 24, 2021
Desktop Support Specialist with 2+ years of experience providing technical support for various computer, system and office equipment. Provided second level desktop support to clients which includes, configure,troubleshoot,analyze and repair Pc's
Education
International Relation
International Relation
Bachelor in IT
Certificate In Information Technology
Experience
Install and configure computer hardware operating systems and applications.
Monitors and maintain computer systems and networks.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Set up new users accounts and profiles and deal with password issues.
Resolved customer problems promptly and accurately.
Configured desktops, laptops, and printers,
Configured and maintained antivirus applications, provided support
Supported 500+ user stations in windows XP,7,10 environment In a monthly basis.
Working alongside field engineers to visit end-users for more serious problems.
Provide desktop and laptop support for system refresh project, supported users on setting up multiple network printers, managed hardware and software failure due to viruses, network cabling.
Configured,deployed and supported Dell, HP and Lenovo laptops and desktops.
Installed and maintained windows and desktop software,service packs,patches and anti-virus updates.
Set up of printers and scanners projectors.
Active directory user account management.
Provides 2nd & 3rd level support in performing analyses, testing, and updates of hardware systems.
Responding and resolving student concerns related to the applications.
Install and configure computer hardware operating systems &
applications.
Monitor and maintain computer systems and networks.
Troubleshoot system and network problems,diagnosing and solving
hardware and software faults.
Set up of printers and scanners projectors.
Set up new users accounts and profiles and deal with password issues.
Working alongside field engineers to visit end-users for more serious.
Working on fault identification and resolution remotely.
Testing and fixing faulty equipment hardware.