uzair iqrar

IT desktop support rngineer
  • Karachi, Pakistan
  • February 24, 2021

Desktop Support Specialist with 2+ years of experience providing technical support for various computer, system and office equipment. Provided second level desktop support to clients which includes, configure,troubleshoot,analyze and repair Pc's

E-mail
uzairiqrar92@hotmail.com
Phone Number
+923212601592

Education

Master (International Relation) @ Fedral urdu science university
Jan 2021 — Current

International Relation

BA (Arts) @ Fedral urdu science university
Jul 2017 — Jul 2019

International Relation

Bachelor in IT @ Aptech institute
May 2014 — Nov 2015

Bachelor in IT

Certificate In Information Technology (CIT) @ Korean computer academy
Jun 2011 — Sep 2011

Certificate In Information Technology

Experience

IT officer @ Green crescent trust
Dec 2020 — Feb 2021

Install and configure computer hardware operating systems and applications.
Monitors and maintain computer systems and networks.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Set up new users accounts and profiles and deal with password issues.
Resolved customer problems promptly and accurately.
Configured desktops, laptops, and printers,
Configured and maintained antivirus applications, provided support

IT lab assistant @ Institute of business management
Aug 2018 — Nov 2019

Supported 500+ user stations in windows XP,7,10 environment In a monthly basis.
Working alongside field engineers to visit end-users for more serious problems.
Provide desktop and laptop support for system refresh project, supported users on setting up multiple network printers, managed hardware and software failure due to viruses, network cabling.
Configured,deployed and supported Dell, HP and Lenovo laptops and desktops.
Installed and maintained windows and desktop software,service packs,patches and anti-virus updates.
Set up of printers and scanners projectors.
Active directory user account management.
Provides 2nd & 3rd level support in performing analyses, testing, and updates of hardware systems.
Responding and resolving student concerns related to the applications.

IT resident engineer @ Soneri bank ltd
Oct 2016 — Oct 2017

Install and configure computer hardware operating systems &
applications.
Monitor and maintain computer systems and networks.
Troubleshoot system and network problems,diagnosing and solving
hardware and software faults.
Set up of printers and scanners projectors.
Set up new users accounts and profiles and deal with password issues.
Working alongside field engineers to visit end-users for more serious.
Working on fault identification and resolution remotely.
Testing and fixing faulty equipment hardware.

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