MD Shadab

Skype ID: md.shadab817

Academic Education:

Examination
Board/UniversitY
Year

X
I.S.C.E / Delhi Board
2009

XII
I.S.C / Delhi Board
2011

Graduated
Bachelor in Hospitality & Hotel Management,
Guru Nanak Institute of Hotel Management affiliated to
West Bengal University of
Technology Kolkata India
2015

Professionals Experience:

* EAT FIT CAFE - I was working as a CAFE IN CHARGE Position in Kolkata (India), Since DECEMBER 2019 to NOVEMBER 2020

Responsibility

*Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.
*Ensuring that all café expenses are within budget and identifying ways to decrease operational costs.
*Receiving delivered café supplies and verifying that the correct items and quantities have been delivered.
*Taking inventory of café supplies and ordering new stock as needed.
*Resolving customer complaints regarding food quality and customer service.
*Suggesting new menu items based on customers' preferences and feedback.

*Identifying strategies to retain and attract customers.

Shangri-La Hotels –Doha-Qatar : Working as a Waiter (GSA) Position, since Aug-2017 to Jan-2019 F&B Department.

Responsibility
* Demonstrated record of exceptional reliability.
* Able to think independently and quickly resolve problem.
* Expertise in anticipating and responding guests needs.
* Sophisticated knowledge of wines and liquors.
* Take pride in providing excellent guests service.
* Performed food preparation duties such as preparing salads, appetizer, cold dishes, portioning desserts and brewing coffee.
*Taking order from guest on orders slip, memorized orders and enter orders into computers for transmittal to kitchen staff.
*Developed an effective approach for advising customers on food & wine, e.g., Listened for customers likes/dislikes,& to make appropriate suggestion
*Recommended wines that complement specifics entrees
*Responded to the moods & needs of each customer.
*Fostered repeat customers through consistently providing quick, well-timed & professional service.
*Effectively communicated with kitchen staff regarding customers allergies, dietary needs & other special requests.
*Effectively used items in stock to decrease waste & profit loss.
*Trained & mentored new waiter/waitress staff.
*Implemented new drink policies that reduced over pouring by 30%.
*Follow outlet policies, procedures & service standards.

Novotel –Pune India : Working as a Guest Service Associate
Position, since Mar- 2015 to July-2017 F&B Department.

Responsibility

*Greet guest and hand out menus.
*Take food and beverage orders from customers and place these orders in the kitchen.
*Menu planning recommendations and inform patrons of any specials.
*Check that customers are satisfied with their meal.
*Prepare the bill for tables when requested.
*Cash up bills and ensure that the correct amount has been paid.

INDUSTRIAL EXPOSURE TRAINING: 2012-2013

I was deployed for 6 months Industrial Training from Vivanta by Taj Hotels Chennai (India) in their Food Production, Food & Beverage service,Front office and Housekeeping Department.

HIGHLIGTS
Certified Food Handling and Safety Certificate
People oriented
Point of sale (POS) system operation
Food allergy conscious
Knowledge of Food Hygiene Regulation

Strengths:
Hard working, punctual, sincere and an excellent team
Inter personal and analytical skills
Ability to work as a part of a team
High adaptability
Perseverance and Integrity to Work

Language Known:

English, Hindi, Urdu, Bengali, Elementary French & Arabic.

Interests:
Listening music and playing cricket.

I hereby declare that the information furnished above is true to the best of my knowledge.