Tulika Ganguly

TRIP CRAFTERS, Mumbai, India 

TripCrafters.com is a Leading Travel Company 

Content Writer (May 2019-Current) 

• Researching travel related information on specific destinations 
• Preparing and writing travel articles and travel guides 

• Uploading content and relevant images on the company’s website 
• Coordinating with editor for getting relevant feedback and improving the quality of the articles 
• Adhering to guidelines and timelines specified by the company 

International BPO 

Hexaware BPS; Navi Mumbai (March 2018- October 2018) 

Supervisor- Ola Safety Response Team, Ola Australia 

• Handling safety concerns for customers and driver partners 
• Categorizing safety cases and giving appropriate support and resolution based on logical 

              thinking and analytical skills  

• Writing detailed reports after reviewing the case and speaking to the customer/driver partner  

• Handling social media platforms for Ola; namely Facebook, Twitter and Instagram  
• Giving appropriate responses and resolutions to customers on various social media platforms 

XPOGR, Dubai, UAE 

Video Production House 

Pre Production and Social Media Executive (December 2016- November 2017) 

• Researching, conceptualizing and writing content for various commercial productions handled by XPOGR 
• Assisting in shoots and lining up rough cuts with the editor 

• Coordinating with the client and taking appropriate feedback 
• Developing content for XPOGR’s social media platforms and website 
• Assisting in pre and post production 
• Social Media analysis, marketing XPOGR as a brand to its target audience 
• Attending exhibitions and conferences to represent the company 

• Talking to clients to understand the requirement and executing the work according to their needs; getting feedback and implementing the changes  

FREELANCE 

Content Writer, Mumbai, India 

• Writing blogs and articles on various travel topics and destinations for etravego.com 
• Writing content for social media posts and copy for online ads for online retail store Kosha.  

• Writing educational content for the English department of Target Publications and preparing assignments for the purpose of  helping students with the school curriculum