Hicham Slihmi
- Abu Dhabi, United Arab Emirates
- January 25, 2021
Adaptable and service-oriented front desk agent with 5 years experience providing world-class service to guests of upscale hotels. Influential communicator who enjoys meeting and talking with different people. Recognizes and resolves problems quickly and efficiently to foster positive relationships with customers to promote their satisfaction and loyalty. Eager to apply communication and organization skills in a customer-service role within your company.
Education
Master's degree in Translation Technology and Specialized Translation
Bachelor's degree in Applied Foreign Languages
Certificate in Hotel Reception
Bachelor's degree in English Studies
Experience
A Guest Service Agent at Park Inn by Radisson. My duties include:
• Accomplishing all check- in and check- out functions in a courteous, amiable and efficient manner.
• Contributing to front desk sales generation by booking walk-ins, upgrading room reservations and offering additional perks or
promotional products.
• Greeting walk- in guests, addressing their needs, andhandling registration process.
• Answering phones calls, providingdetails of types room tariffs, amenities and facilities in the hotel.
• Ensuring that guests enjoyed their stay comfortably and paid visits to the hotel again and again.