GEMMA PAGAYON

Must follow all the telephone etiquette.
* Answer telephone calls provides well-mannered reply to all telephone callers in a professional manner.
*Must remain polite, cautious, and decent while talking over telephone and maintain smile all through.
what will reflect on your voice.
*Provide through and accurate information about different services. Amenities or features that the hotel.
provides.
*Must listen to all guest complaint. Properly and professionally handle.
*Properly perform all daily functions instructed by supervisor and written on hotel’s SOP.
*Must be familiarizing in the hotel directory.
* Ensured high guests’ satisfaction through greeting customers and assisting with questions.

Ensured high guests’ satisfaction through greeting customers and assisting with questions.
 Provided fast and courteous service to guests.
 Prepared and served beverages and expedited food orders .
 Greeted and escorted guests to tables and provided menus.
 Punching orders using POS (POINTS OF SALES).
 Made sure the environment was a clean and friendly place so that guests would want to come back .
 Explain various dishes on the menu to costumers and make menu recommendations if desired.
 Provide excellent and good service.
 Report to the department head or the manager on duty.
 Prepare tables by setting up linens, silverware and glasses.
 Preparing buffet set up for the operation.
 Handling payment through Credit card and Cash Payment.
 Handling closing report and checks for the daily report shifts.